Customer & User Journey Maps

Improve your customers' experience by identifying the design opportunities in their journey as they accomplish their goals in your feature or app.

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journey map illustration

Features

insights screenshot

Phases and action steps

Create high level phases that span over multiple action steps.

Add action details in text lane that allows for rich text formatting.

joruney map stages
Journey map storyboard

Storyboard

Upload images or insert them directly from web links. Give depth to every action with the storyboard lane.

Add repository insights

Add insights from your research repository directly as evidence

joruney map stages
joruney map stages

Emotional graph

Visualize your customer's emotion at each step with the experience lane

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And they have some kind words for us...

Crystal Dionysopoulou
Crystal Dionysopoulou
Creative Director & Founder, Lucid Fox
The team is amazing in how responsive it is. The only other time I’ve had fixes so fast was when the developer was literally my husband! I’m a big fan.
Brittany Williams
Brittany Williams
UX/Human Factors Engineer, BD
UserBit has been pivotal in standardizing and operationalizing my research and design process. UserBit has allowed me to complete quick and efficient analysis of rich but text-heavy qualitative data, where great insights are sometimes difficult to extract. UserBit is a must-have tool for UX researchers.
Robert J
Robert J
Senior UX Designer
I absolutely love how well rounded and fluid the platform is when it comes to real time collaboration, features, overall tooling for our research purposes.
Shawn Kenney
Shawn Kenney
Senior Manager of User Experience and Research
UserBit has played a key role in our ability to modernize our qualitative research initiatives. By utilizing UserBit we can manage our interview participants and questions, collaboratively capture notes in real time, store our recordings and tag our data for synthesis all in a single system. We’re now beginning to expand access to UserBit to our whole organization so every team can access mission critical knowledge for optimal project planning and decision making.
Emily Kern
Emily Kern
UI/UX Designer, Phunware, Inc
UserBit is the first app that has everything I need for UX Planning! It helps me stay organized by creating and storing all my interviews, personas, and sitemaps in one place. Not only does UserBit help me stay organized, it also allows me to track key insights and synthesize data! It saves me so much time (and stress) and allows me to focus on the work at hand.
Zahirul Islam
Zahirul Islam
Experience Designer, DIJGTAL
UserBit is an excellent tool for generating quantifiable insights from qualitative research. It enables us to be very efficient and effective in synthesising the data within a short time frame. The developers are also very collaborative - we have never come across a team more responsive. We look forward to continuing to work with them.